Privacy Policy & Terms of Use

We receive and store any information you enter on our Website, such as names, e-mail addresses and other personal information, including information provided on an lead forms and employment applications you submit, or information you provide when you contact the Company for customer support. You can choose not to disclose certain information; however, it could limit the services you can take advantage of on our Website. We use the information that you provide for such purposes as responding to your requests, customizing future features for you, and communicating with you. You are responsible for ensuring the accuracy of the information that you enter on our Website, and inaccurate information will affect the information you receive when using our Website and our ability to contact you.
When you visit the Crest Marine, LLC. website or engage in related Services, we may collect personal information from you:
Customer (“Crest Care”) and Support Correspondence: We may collect personal information that identifies you personally when you submit lead and web forms, comments, questions, or suggestions to our Crest Care customer service.
Transactions: We may collect Personal Information to fulfill a request or order you place on our Website. Such information could include name and address, credit card number and expiration date, and billing address.
Communications or Submissions: From time to time, you may be asked to submit Personal Information to Crest Marine, LLC. for use of the Website or Services.

We receive and store certain types of information whenever you interact with us. When you enter the Website, we collect your browser type and IP address. We collect information about how you interact with us and the Website, any preferences you express, and settings you choose. This information is gathered for all Website visitors. In addition, we store certain types of information from your browser using "cookies,"" pixel tags, and similar technologies that create and maintain unique identifiers. Our Website may use cookies and similar tools to customize the content and advertising you receive based on, among other things, the personal information you have provided. A cookie is a small text file sent from a website and stored on a user’s computer while a user is browsing a website. When the user browses the same website in the future, the data stored in the cookie can be retrieved by the website to notify the website of the user’s identity and/or previous activity. Depending on browser settings, cookies can be saved on a user’s hard drive, or can be restricted to the computer’s memory, where it is removed once the browser is closed. Crest Marine, LLC. uses cookies to identify specific machines in order to gather aggregate data on how visitors are utilizing our Website. Most browsers allow you to control cookies; however, if you disable or block cookies, some features of the Website that make your experience more efficient will be disabled and others might not function properly.

We may collect information about the devices you use to access the Website, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, and network information.

When you interact with our Website, we collect server logs which may include information like device IP address, access dates and times, features or pages viewed, crashes and other system activity, and type of browser.

We may also collect information about you from other sources, including publicly available sources, social media and marketing service providers. We may combine the information collected from these sources with other information in our possession.

We use information we collect to provide, personalize, maintain and improve our Website and our products and services. This includes using the information to perform internal operations, including troubleshooting software bugs and operational problems, conducting data analysis, testing, and research, and monitoring and analyzing Website usage and activity trends.

We use the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our Crest Marine, LLC. customer support services, including to: direct your questions to the appropriate support person, investigate and address your concerns, and monitor and improve our customer support responses.

This Privacy Notice for California Residents supplements the information contained elsewhere in our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.

 

Information We Collect

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (“personal information”). Personal information does not include publicly available information from government records, or deidentified or aggregated consumer information.

 

In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:

Category Examples

A. Identifiers.

A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.

 

B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80I).

A name, signature, address, telephone number, education, employment, employment history (for the purposes of career opportunities functionality), credit card number, debit card number, medical information. Some personal information included in this category may overlap with other categories.

 

C. Protected classification characteristics under California or federal law.

Age (40 years or older) and sex (including gender).

 

D. Commercial information

Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

 

E. Internet or other similar network activity.

Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.

 

F. Geolocation data.

Physical location or movements.

 

G. Professional or employment-related information.

Current or past job history or performance evaluations (for purposes the purposes of our career opportunities functionality).

 

H. Inferences drawn from other personal information.

 

Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

 

We obtain the categories of personal information listed above from the following categories of sources:

 

Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our Website, correlation to your social media presence, etc.
Use of Information We Collect

 

We may use or disclose the personal information we collect for one or more of the following purposes:

 

To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment, facilitate delivery, connect you with an appropriate dealer, distributor or third-party fulfillment provider, and notify component manufacturers of purchasers for component warranties, support or service, etc. We may also save your information to facilitate new product orders or process returns.

To provide, support, personalize, and develop our Website, products, and services.

To create, maintain, customize, and secure your account with us.

To process your requests, purchases, transactions, and payments and prevent transactional fraud.

To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.

To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).

To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.

For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.

To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

As described to you when collecting your personal information or as otherwise set forth in the CCPA.

To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our Website users/consumers is among the assets transferred.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

 

Sharing Personal Information

We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

 

We share your personal information with the following categories of third parties:

 

Service providers.
Data aggregators.
Dealers, Distributors, and Third-Party Fulfillment Providers.
Disclosures of Personal Information for a Business Purpose

 

In the preceding twelve (12) months, Company has disclosed the following categories of personal information for a business purpose:

 

Category A: Identifiers.
Category B: California Customer Records personal information categories.
Category C: Protected classification characteristics under California or federal law.
Category D: Commercial information.
Category E: Internet or other similar network activity.
Category F: Geolocation data.
Category H: Inferences drawn from other personal information.

We disclose your personal information for a business purpose to the following categories of third parties:
Service providers.
Dealers, Distributors, and Third-Party Fulfillment Providers.
Component manufacturers for warranty purposes.

 

Your Rights and Choices

 

The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

 

Access to Specific Information and Data Portability Rights

 

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see, Exercising Access, Data Portability, and Deletion Rights below), we will disclose to you:

 

The categories of personal information we collected about you.
The categories of sources for the personal information we collected about you.
Our business or commercial purpose for collecting or selling that personal information.
The categories of third parties with whom we share that personal information.
The specific pieces of personal information we collected about you (also called a data portability request).
If we disclosed your personal information for a business purpose, a list identifying disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
Deletion Request Rights

 

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see, Exercising Access, Data Portability, and Deletion Rights below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

 

Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

 

Exercising Access, Data Portability, and Deletion Rights

 

You can make a Subject Access Request (SAR) to exercise access, data portability and deletion rights. Please submit a verifiable request through this form:

 

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

 

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:

 

Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.

Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.

 

Response Timing and Format

 

We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Personal Information Sales Opt-Out and Opt-In Rights

 

The CCPA provides consumers with the right to Opt-Out or Opt-In from sales of your personal data. However, we do not sell your personal data, so it is not necessary to Opt-Out of the sale of your personal data.

 

Non-Discrimination

 

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

 

Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we reserve the right to offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program will require your prior opt in consent, which you may revoke at any time.

 

Contact Information

 

If you have any questions or comments about this notice, the ways in which Crest Marine, LLC. collects and uses your information described here, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us.

 

Phone: 1-833-240-5893 
Email: care@mastercraft.com
Postal Address::
Crest Marine, LLC. c/o MasterCraft Boat Company, LLC.
100 Cherokee Cove Drive
Vonore, Tennessee 37885

 

You can make a Crest Marine, LLC. Subject Access Request (SAR) to exercise access, data portability and deletion rights. Please submit a verifiable request through the SAR form link.

For Google Products, including but not limited to:

https://www.google.com/accessibility/products-features/

https://addons.mozilla.org/en-US/firefox/

https://addons.mozilla.org/en-US/firefox/addon/tota11y-accessibility-toolkit/

https://support.microsoft.com/en-us/help/17456/windows-internet-explorer-ease-of-access-options